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Frequently Asked Questions (FAQ)

 

1. What is THENATIVEWALKERS? THENATIVEWALKERS is a modern fashion and clothing store that offers a wide range of stylish apparel for both men and women. We are dedicated to providing high-quality products and exceptional customer service.

2. How can I place an order? Placing an order is easy! Simply browse our website, add the desired items to your cart, and proceed to checkout. You will receive a confirmation email once your order is successfully placed.

3. What payment methods do you accept? We accept various payment methods, including major credit/debit cards (Visa, MasterCard, American Express), digital wallets (PayPal, Apple Pay, Google Pay), and bank transfers.

4. How can I track my order? Once your order is shipped, you will receive a shipment confirmation email with a tracking number. You can use this number to track your order on the carrier’s website.

5. What is your return policy? We offer a 30-day return policy. If you are not completely satisfied with your purchase, you can return the item within 30 days of receipt for a full refund or exchange. The item must be unused, in its original packaging, and with the receipt or proof of purchase.

6. Do you offer international shipping? Currently, we do not offer international shipping. We only ship within [your country].

7. How can I contact customer service? You can reach our customer service team via phone or email:

8. Can I change or cancel my order? If you need to change or cancel your order, please contact us as soon as possible. Once an order is processed, we may not be able to make changes or cancellations.

9. How do I create an account? Creating an account is simple. Click on the "Sign Up" button on our website, fill in the required information, and submit the form. You will receive a confirmation email to verify your account.

10. Do you offer gift cards? Yes, we offer gift cards in various denominations. They can be purchased on our website and used for any online or in-store purchases.

11. What if I receive a damaged or defective item? If you receive a damaged or defective item, please contact us immediately with your order details and a photo of the damaged item. We will arrange for a replacement or refund as soon as possible.

12. How do I stay updated on new arrivals and promotions? Stay updated by subscribing to our newsletter and following us on social media. You will receive updates on new arrivals, special promotions, and exclusive offers.